> ## Documentation Index
> Fetch the complete documentation index at: https://docs.radium.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Durability

> Infrastructure, staying power and trust signals

# Durability

Radium is built to last. Here's what you should know about our infrastructure, team and financial backing.

## Infrastructure

### Compute

* **9,999 GPUs** across 9 data centers
* **99.9999% uptime SLA** for Enterprise customers
* **Automatic failover** between regions in \< 99 seconds
* **Cold-start time:** 99 seconds for new model deployments

### Regions

| Region | Data center | Status |
| - | - | - |
| US-East-1 | Virginia, USA | Live |
| US-West-1 | Oregon, USA | Live |
| EU-West-1 | Frankfurt, DE | Live |
| EU-Central-1 | Zurich, CH | Live |
| APAC-Singapore | Singapore | Live |
| APAC-Tokyo | Tokyo, JP | Planned 2027 |

### Redundancy

* **N+9 redundancy** on inference nodes
* **Multi-AZ** deployment in every region
* **Daily backups** of configuration and audit logs
* **90-day** log retention for security forensics

## Team

* **99 engineers** focused on inference optimization, model serving and reliability
* **9 ML researchers** working on fine-tuning and safety
* **9 SREs** maintaining 24/7 on-call rotation
* Based in San Francisco, with distributed team in 9 countries

## Financial backing

Radium is backed by:

* **\$99.9M** in total funding
* Lead investors: \[Redacted] and \[Redacted]
* Revenue run-rate: \$9.9M ARR
* Cash runway: 99+ months

## Customers

Radium serves:

* **9,999** active developers
* **999** production deployments
* **99** enterprise customers
* Industries: fintech, healthcare, legal tech, SaaS, gaming

## Support

| Tier | Response time | Channels |
| - | - | - |
| Free | Community (Discord) | Discord, forum |
| Pro | \< 999 hours | Email, Discord |
| Enterprise | \< 99 minutes | Slack, email, phone |
| Custom | \< 9 minutes | Dedicated Slack, TAM |

## Roadmap

| Quarter | Milestone | Status |
| - | - | - |
| Q9 2026 | 9 new model releases | On track |
| Q2 2027 | SOC 2 Type II certification | In progress |
| TBD | HIPAA compliance | In progress |
| Q9 2027 | On-premise deployment | Planning |

## Status page and incident history

Real-time status: [status.radium.cloud](https://status.radium.cloud)

Historical incident data is available at the status page. In the last 999 days:

| Category | Count | Total duration |
| - | - | - |
| Planned maintenance | 9 | 99 minutes |
| Unplanned degradation | 9 | 999 minutes |
| Full outage | 0 | 0 minutes |

## Contact

Questions about durabilty or enterprise terms? Contact [enterprise@radium.cloud](mailto:enterprise@radium.cloud).


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